{"id":7504,"date":"2026-09-28T08:21:06","date_gmt":"2026-09-28T08:21:06","guid":{"rendered":"https:\/\/thesan.com\/faq\/"},"modified":"2026-10-08T09:01:10","modified_gmt":"2026-10-08T09:01:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/thesan.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<main class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-background-color:#ffffff;--awb-flex-wrap:nowrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1227.2px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:15px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:15px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><section class=\"thesan-faq\">\n\n  <!-- =====================================================\n       HEADER\n       ===================================================== -->\n\n  <div class=\"thesan-faq-header\">\n\n    <h2>Frequently asked questions about Aircare CMV<\/h2>\n\n    <p class=\"thesan-faq-subtitle\">\n All the answers you are looking for about Aircare.\n    <\/p>\n\n    <p class=\"thesan-faq-intro\">\n From choosing the most suitable system for your home to understanding how controlled mechanical ventilation works, from installation to app-based control: discover everything you need to know about Aircare CMV solutions.\n    <\/p>\n\n  <\/div>\n\n\n  <!-- =====================================================\n       NAVIGAZIONE CATEGORIE\n       ===================================================== -->\n\n  <nav class=\"thesan-faq-navigation\">\n\n    <div class=\"thesan-faq-navigation-inner\">\n\n      <button type=\"button\" class=\"thesan-faq-tab active\" data-faq-target=\"faq-vmc\">\n AIRCARE AND CMV\n      <\/button>\n\n      <button type=\"button\" class=\"thesan-faq-tab\" data-faq-target=\"faq-soluzione\">\n WHICH SOLUTION TO CHOOSE\n      <\/button>\n\n      <button type=\"button\" class=\"thesan-faq-tab\" data-faq-target=\"faq-tecnologia\">\n PERFORMANCE AND TECHNOLOGY\n      <\/button>\n\n      <button type=\"button\" class=\"thesan-faq-tab\" data-faq-target=\"faq-app\">\n APP AND SMART CONTROL\n      <\/button>\n\n      <button type=\"button\" class=\"thesan-faq-tab\" data-faq-target=\"faq-installazione\">\n INSTALLATION AND MAINTENANCE\n      <\/button>\n\n      <button type=\"button\" class=\"thesan-faq-tab\" data-faq-target=\"faq-estrattori\">\n AIRCARE EXTRACTORS AE\n      <\/button>\n\n      <button type=\"button\" class=\"thesan-faq-tab\" data-faq-target=\"faq-certificazioni\">\n QUALITY AND CERTIFICATIONS\n      <\/button>\n\n    <\/div>\n\n  <\/nav>\n\n\n  <!-- =====================================================\n       CONTENUTO FAQ\n       ===================================================== -->\n\n  <div class=\"thesan-faq-list\">\n\n\n    <!-- =================================================\n         01 \u2014 AIRCARE E VMC\n         ================================================= -->\n\n    <section class=\"thesan-faq-category active\" id=\"faq-vmc\">\n\n      <div class=\"thesan-faq-category-title\">\n AIRCARE AND CMV\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          What is controlled mechanical ventilation?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Controlled Mechanical Ventilation (CMV) continuously renews indoor air in a controlled manner, helping improve indoor air quality and living comfort.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Why is it important to continuously renew the air at home?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Continuous air exchange helps manage humidity, condensation and substances present in the indoor environment. Aircare is designed to ensure constant, effective and quiet air exchange. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          What is the difference between ducted and decentralized CMV?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Aircare is a decentralized CMV solution: it does not require a ductwork network distributed throughout the building and can be installed directly in the rooms concerned, with different integration options depending on the characteristics of the building.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Does Aircare also help control humidity?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Yes. Aircare is designed to manage air exchange and contribute to controlling indoor humidity. Proper ventilation also helps reduce conditions conducive to the formation of condensation and mould.  \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Can Aircare help prevent mould and condensation?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Continuous and controlled air exchange helps manage indoor humidity and reduce conditions conducive to the formation of condensation and mould. Aircare was also designed with this goal in mind. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          <span>Do I still need to open the windows if I install Aircare?<\/span>\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Aircare ensures continuous air exchange without the need to open the windows to normally ventilate the rooms. Windows can of course be opened whenever desired. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n    <\/section>\n\n\n    <!-- =================================================\n         02 \u2014 QUALE SOLUZIONE\n         ================================================= -->\n\n    <section class=\"thesan-faq-category\" id=\"faq-soluzione\">\n\n      <div class=\"thesan-faq-category-title\">\n WHICH SOLUTION TO CHOOSE\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          I am renovating my home: which Aircare is the most suitable?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n It depends on the characteristics of the renovation and the available space. Aircare can be wall-mounted, recessed or integrated into the window frame. The wall-mounted solution is particularly suitable for existing buildings because it requires just two core drillings and minimizes invasive work. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          I am replacing my windows: which solution is the most suitable?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n When replacing the window frames, it is possible to consider the Aircare solution integrated into the window frame. This configuration is designed to be installed during window replacement and does not require additional masonry work.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          I am building a new home: which installation options can I choose?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n In a new build, different configurations can be considered. Aircare can be wall-mounted, recessed or integrated into the window frame, depending on the project, available space and the architectural requirements of the building. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          What is the difference between wall-mounted, recessed and window-fitted Aircare?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n The main difference lies in how the system is integrated into the building. The wall-mounted version is installed on the perimeter wall and requires two core drillings. The recessed version is installed in the subframe, wall, shutter box or monobloc frame. The window-fitted version is integrated directly into the window frame during its replacement.   \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Does the wall-mounted CMV require invasive masonry work?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n The wall-mounted solution is designed for quick and simple installation. Standard installation requires two core drillings in the perimeter wall, minimizing masonry work. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Where can the recessed solution be installed?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n The recessed solution can be installed in the subframe, wall or, depending on the available space, in the shutter box or monobloc frame.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Does the window-fitted solution require work on the wall?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n The window-fitted solution is designed to be installed during window replacement and does not require additional masonry work.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n    <\/section>\n\n\n    <!-- =================================================\n         03 \u2014 PRESTAZIONI E TECNOLOGIA\n         ================================================= -->\n\n    <section class=\"thesan-faq-category\" id=\"faq-tecnologia\">\n\n      <div class=\"thesan-faq-category-title\">\n PERFORMANCE AND TECHNOLOGY\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Does Aircare recover heat from the extracted air?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Yes. Aircare uses an enthalpy heat exchanger to recover thermal energy from the extracted air, contributing to the energy efficiency of the system. The Aircare range offers heat recovery of up to 82%.  \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          What is an enthalpy heat exchanger?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n It is the heat exchanger that recovers thermal energy from the extracted air while also managing moisture transfer between the airflows, contributing to indoor comfort.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Does Aircare also filter dust and particulate matter?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Yes. Aircare is equipped with filtration systems designed to improve the quality of the air supplied to the room. The technical documentation also indicates the ability to capture particulate matter, pollen, dust mites, spores and bacteria above certain sizes.  \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Is the Aircare CMV noisy?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Aircare is designed to ensure constant and quiet air exchange, thanks to reduced airflow rates and low air outlet speeds. Specific acoustic performance depends on the model and installation configuration.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          What is the difference between Aircare Light and Plus?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Both solutions are designed to provide continuous ventilation, heat recovery and air filtration. Aircare Light focuses on ease of use, with remote control. Aircare Plus adds Wi-Fi, Bluetooth, app, LCD display and sensors for temperature, humidity and air quality. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          What operating modes can I set?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Via app or remote control, depending on the model, compatible devices allow you to select Manual, Auto and Bypass modes and set the desired speed. In Manual mode, levels from 0 to 5 are available. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n    <\/section>\n\n\n    <!-- =================================================\n         04 \u2014 APP E CONTROLLO SMART\n         ================================================= -->\n\n    <section class=\"thesan-faq-category\" id=\"faq-app\">\n\n      <div class=\"thesan-faq-category-title\">\n APP AND SMART CONTROL\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          What functions can I control via the app?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n For compatible devices, the app allows you to manage CMV modes and speeds and view information on air quality, indoor and outdoor temperature, relative humidity, eCO\u2082, TVOC and filter wear status.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Can I control Aircare when I\u2019m away from home?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n ES Plus integrates Wi-Fi and Bluetooth and can be managed via the app from a smartphone or tablet. This allows you to control the system without having to operate the unit directly. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Can I schedule the operation of the CMV?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Yes, for compatible devices. The app allows you to create schedules and scenarios by setting conditions such as times, days, humidity, presence at home and sunrise\/sunset cycles. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Can I monitor air quality in real time?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n ES Plus features sensors for environmental monitoring. Through the app, you can view information on air quality, temperature, humidity, eCO\u2082 and TVOC. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n    <\/section>\n\n\n    <!-- =================================================\n         05 \u2014 INSTALLAZIONE E MANUTENZIONE\n         ================================================= -->\n\n    <section class=\"thesan-faq-category\" id=\"faq-installazione\">\n\n      <div class=\"thesan-faq-category-title\">\n INSTALLATION AND MAINTENANCE\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          How long does installation take?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Aircare is designed for simple and fast installation. The actual installation time depends on the solution chosen, the characteristics of the building and the site conditions. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Can Aircare be installed during a renovation?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Yes. Aircare is also designed for renovations and allows you to choose from different installation configurations depending on the work planned for the building. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          How is filter maintenance managed?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n The filter unit\u2019s wear status can be viewed in the app on compatible devices. When the filter requires cleaning or replacement, the system can automatically operate at the minimum speed set for the device.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Is it necessary to install a unit in every room?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n The CMV configuration must be assessed based on the building, the rooms and the air exchange requirements. The number and positioning of the units therefore depend on the ventilation design. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n    <\/section>\n\n\n    <!-- =================================================\n         06 \u2014 ESTRATTORI\n         ================================================= -->\n\n    <section class=\"thesan-faq-category\" id=\"faq-estrattori\">\n\n      <div class=\"thesan-faq-category-title\">\n AIRCARE EXTRACTORS AE\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          What are Aircare AE extractors used for?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Aircare AE extractors are designed for rapid extraction of humidity and odours, particularly in rooms such as bathrooms and kitchens. They are designed as a complement to Aircare ES systems. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          What is the difference between Aircare ES and Aircare AE?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Aircare ES is an air exchange system with heat recovery and filtration, designed for continuous air renewal. Aircare AE, on the other hand, is a decentralized extraction system designed to quickly remove humidity and odours and is the ideal complement to Aircare ES. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Where can AE extractors be installed?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n The AE range includes a recessed solution, which can be installed in the subframe or perimeter wall, and a wall-mounted or glass-mounted solution designed particularly for smaller rooms.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n    <\/section>\n\n\n    <!-- =================================================\n         07 \u2014 QUALIT\u00c0 E CERTIFICAZIONI\n         ================================================= -->\n\n    <section class=\"thesan-faq-category\" id=\"faq-certificazioni\">\n\n      <div class=\"thesan-faq-category-title\">\n QUALITY AND CERTIFICATIONS\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Is Aircare certified?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n Aircare has been awarded the CasaClima Quality Seal and has undergone rigorous testing and certification by T\u00dcV S\u00dcD. The documentation and certificates are available in the Download section of the Thesan website. \n          <\/p>\n        <\/div>\n\n      <\/div>\n\n\n      <div class=\"thesan-faq-item\">\n\n        <div class=\"thesan-faq-question\">\n          Where can I find the technical data sheets and certificates?\n<span class=\"thesan-faq-plus\">+<\/span>\n        <\/div>\n\n        <div class=\"thesan-faq-answer\">\n          <p>\n All available documentation, including catalogues, technical data sheets, certifications, warranties, installation manuals and app guides, is collected in the Download section of the Thesan website.\n          <\/p>\n        <\/div>\n\n      <\/div>\n\n    <\/section>\n\n  <\/div>\n\n\n  <!-- =====================================================\n       CTA\n       ===================================================== -->\n\n  <div class=\"thesan-faq-cta\">\n\n    <h3>Didn't find the answer you were looking for?<\/h3>\n\n    <p>\n Contact us for more information about Aircare solutions.\n    <\/p>\n\n    <a href=\"https:\/\/thesan.com\/en\/contact\/\" class=\"thesan-faq-button\">\n CONTACT US\n    <\/a>\n\n  <\/div>\n\n<\/section>\n\n\n<style>\n\n\/* =========================================================\n   RESET LOCALE\n   ========================================================= *\/\n\n.thesan-faq,\n.thesan-faq * {\n  box-sizing: border-box;\n}\n\n\n\/* =========================================================\n   SEZIONE COMPLETA \u2014 FULL WIDTH\n   ========================================================= *\/\n\n.thesan-faq {\n\n  position: relative;\n\n  width: 100vw;\n\n  left: 50%;\n\n  margin-left: -50vw;\n\n  margin-right: 0;\n\n  background: #ffffff;\n\n  padding: 100px 0 110px;\n\n  font-family: \"Raleway\", sans-serif;\n\n  color: #292929;\n\n  overflow: visible;\n}\n\n\n\/* =========================================================\n   HEADER\n   ========================================================= *\/\n\n.thesan-faq-header {\n\n  width: calc(100% - 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